![]() ![]() ![]() While Live Chat is great, and still allows for great customer satisfaction, Messaging has stepped it up a notch and can help your customers experience be better than ever. Messaging allows for chat bots, messaging trees, and each channel can have its own. Each channel using messaging can even have their own personalization and experiences for the customer. Spain-based Luzia is trying to introduce AI chatbot tech to users through a WhatsApp-based bot. You can incorporate social messaging apps, like Facebook Direct Messages, Instagram Direct Messages, and even WhatsApp.Live Chat conversations are in real time, and session based, where Messaging is also real time, but it can be picked up on at any time, on any device.Other charges per WhatsApp messages may apply, check with vendor Zoho CRM review. Pricing: Zoho starts at 14 per user per month billed annually. You will be able to chat with clients from Zendesk, manage multiple agents with the same number and connect bots with artifical intelligence. However, if you’re using Live Chat, have you thought about using Zendesk Messaging? It costs nothing to upgrade and will take your support desk to the next level. If you want to do things like build a WhatsApp chat bot to work with Zoho Desk, you’ll need a third party tool. With Botmaker you can create a WhatsApp Business API account, that is already connected to Zendesk and the Botmaker platform. In Zendesk, Live Chat makes it so easy to get in touch with customer service and its one of the best ways to boost customer satisfaction.
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